New Metrash App Services & Features: Updated Guide 2026
The Metrash App is Qatar’s official mobile application developed by the Ministry of Interior Qatar to provide digital government services for citizens and residents. It has become an essential tool for managing everyday official tasks, from visa services to traffic fines, simply from a smartphone.
With the launch of the new Metrash app in December 2024, the older Metrash2 platform has been discontinued. This updated version is the primary gateway for all MOI services from March 2025. If you have a valid Qatar ID card, this app is a must on your mobile.
This guide covers every detail, from how to register to each new service of the app.
What is the Metrash App?
The Metrash app is a free mobile application that allows users in Qatar to access hundreds of government services without visiting service centers. It offers an improved user-friendly interface and experience. It has over 440 services, with 100 new services developed with artificial intelligence and modern digital technologies.
It connects users directly with MOI services such as:
This digital platform simplifies administrative processes and saves time by offering services anytime, anywhere.
Why download the New Metrash App (2026)?
The upgraded Metrash app introduces advanced features designed for convenience, security, and faster processing.
1. User-Friendly Interface
2. Digital Wallet (E-Wallet)
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3. Biometric Login
4. Notifications & Alerts
5. AI-Enhanced Services
6. Online Payments
7. Delegation & Authorization
8. Document Sharing
Major Services Available on New Metrash App
The Metrash app offers a wide range of services organized into categories:
Traffic Services: Vehicle & Accident Management
The Traffic section of the Metrash app provides a streamlined way to manage all vehicle-related services. Within the Vehicles option, users can view detailed ownership information, initiate ownership transfers, and efficiently renew vehicle registration (Istimara).
The app also enables users to check car accident history. You can report traffic accidents directly. Individuals can capture images at the scene and submit accident reports without visiting any service center. In addition, this section includes driving license services, such as renewals, as well as vehicle mortgage options, making it a comprehensive solution for drivers in Qatar.
Travel Services: Convenient Trip Management
The Travel section allows users to manage all travel-related requirements in one place. Residents who have stayed outside Qatar for more than six months can apply for a return permit directly through the app.
Users can also complete pre-registration for the Abu Samra border, enabling faster processing through dedicated lanes. Additionally, residents can check their leave status and review any requirements related to travel or vacation, ensuring a smooth return and departure process.
Residency Services: Quick Updates & Document Handling
The Residency section simplifies essential residency procedures and reduces administrative delays. Users can complete residency applications, update passport details after renewal, and check the status of their Qatar ID.
This section also allows individuals to report lost or damaged identification documents, ensuring timely replacement and uninterrupted access to services.
Visa Services: Faster and Digital Processing
The Visa section reflects Qatar’s move toward fully digital visa services, offering a faster and more efficient system for applicants.
Through this section, users can:
This digital approach enhances convenience and reduces processing times significantly. You can easily check your MOI Visa.
Delegation Services: Secure Authorization Options
The Delegation feature enables users to assign responsibilities to others in a secure and controlled manner. This is particularly useful for managing personal or official tasks when direct access is not possible.
Users can authorize relatives or trusted individuals to perform specific services for a limited period. The feature also allows temporary permission for vehicle use or transport. Additionally, vehicle owners can designate someone to collect a seized vehicle on their behalf once it is released.
Certificates & Reports: Instant Access to Official Documents
The Certificates section provides quick access to a variety of official digital documents, which can be viewed, downloaded, or printed as needed.
Available documents include:
These documents are widely accepted for official procedures, including vehicle registration, visa processing, and residency-related applications.
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How to Register & Activate the New Metrash App?
Setting up the Metrash app is simple and quick:
Step-by-Step Registration of Metrash App
- Download the app on your smartphone
- Choose your preferred language
- Enter your Qatar ID (QID) number
- Input your passcode or create a new one
- Verify your account using the OTP sent to your registered mobile number
- Accept the terms and complete activation
Once registered, you can immediately access all available services.
Services Available on the New Metrash App
The latest version of the app, introduced by the Ministry of Interior Qatar, offers a comprehensive range of digital services designed to simplify daily administrative tasks for residents and citizens in Qatar. These services are organized into multiple categories for easy access and efficient use.
Security Services
The Security section enables users to access essential safety and legal services, including:
Citizen Services (For Qatari Nationals)
This section is specifically designed for Qatari citizens and includes:
ID Card and Passport Services
Users can manage their identity documents conveniently through the app:
Traffic Services
The Traffic section covers all vehicle and driving related services, such as:
Residency Services
This section simplifies residency related processes, allowing users to:
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Visa Services
The Visa section provides a fully digital system for managing visa-related tasks:
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Travel Services
The Travel section helps users manage travel requirements efficiently:
Delegation Services
The Delegation feature allows users to assign responsibilities securely:
Certificates & Reports
Users can easily request, download, or reprint official documents, including:
These documents are widely used for official procedures such as visa applications, residency verification, and vehicle registration.
General Services
The app also offers several additional features to enhance user convenience:
Now you can use Qatar ID instead of health card.
How to change Mobile Number in the Metrash App?
If you need to update the mobile number linked to your Metrash account, the process can be completed online through the Ministry of Interior Qatar website. Follow the steps below:
Steps to Update Your Mobile Number in the app
- Visit the official Ministry of Interior (MOI) website.
- Navigate to the “Inquiries” section and open the Metrash services page.
- Select “Metrash for Individuals.”
- Enter your Qatar ID (QID) number along with the new mobile number you wish to register.
- Choose your preferred language.
- Complete the CAPTCHA verification.
- Click on “Change Number” to confirm and update your details.
This same section can also be used to subscribe or unsubscribe from Metrash services when needed.
How to Deactivate the Metrash App?
If you want to deactivate your Metrash account on a device, you can do it directly through the mobile application.
Steps to Deactivate the app
Important Note
If your account is active on more than one device, you must deactivate it separately on each device to ensure complete removal.
Where to Download the New Metrash App?
The new Metrash app can be easily downloaded on both major mobile platforms, making it accessible for all users in Qatar.
For iOS Devices
If you are using an iPhone or iPad, you can download the Metrash app from the Apple App Store. Simply search for “Metrash” and install the official application provided by the Ministry of Interior.
For Android Devices
Android users can install the app عبر Google Play Store. Search for app and download the verified app to ensure secure access to services.
What are Metrash App payment options?
The Metrash app, developed by the Ministry of Interior Qatar, allows users to make secure payments for a wide range of government services directly within the platform. These include traffic fines, visa fees, police clearance certificates, and other official charges.
Available Payment Methods
Users can choose from multiple convenient payment options:
Payment Confirmation
All transactions are processed instantly. Once a payment is completed:
Important Notes
Metrash App Customer Support & Contact Details
If you encounter any issues while using the app, assistance is available through multiple channels:
Phone Support
In-Person Assistance
Users can visit any Ministry of Interior service center for help with:
In-App Support
The app also provides a built-in support option through:
This allows users to submit queries directly without leaving the app.
Common Issues You Can Resolve or troubleshoot
Users can get assistance for a variety of common problems, including:
Tips for Faster Support
To ensure quicker resolution of your issue, it is recommended to:
Benefits of Using Metrash App
The Metrash app provides several key advantages:
Latest Updates (2025–2026)
Recent updates have further improved the app experience:
Conclusion
The Metrash App is a powerful digital solution that has transformed how residents and citizens in Qatar access government services. With its latest features, secure system, and wide range of services, it prevents the need for physical visits and makes daily tasks much easier.
