New AL Duhail Immigration Office: Location, Timing & Services 2026

MOI Qatar has relocated the Al Garafa Immigration Office to a more modern and accessible location in Wadi Al Banat/Al Duhail in 2023. This move shows MOI’s dedication to improving immigration services for both residents and visitors.
In this guide, you will get all the information you need to know about the Al Duhail Immigration Office, with its location, services, and timings.
QUICK REFERENCE | Last Updated: February 2026
Address
Wadi Al Banat, Al Duhail
Landmark
Next to Woqod petrol station and the vehicle inspection (Fahes) centre
Working Hours
Sunday to Thursday: 7:00 AM to 12:30 PM, then 1:00 PM to 6:00 PM
Closed
Friday, Saturday, and all public holidays
Ramadan 2026
Hours typically reduced
Phone (General)
+974 2342000 / 2367111 (ask for Al Duhail Immigration)
Online Option
Many services available via the Metrash app or MOI portal
What is Al Duhail immigration office?
The Al Duhail Immigration Office is the official government centre for nationality, visa, and travel document services in Doha, Qatar. It operates under the Ministry of Interior (MOI) Qatar.
MOI Qatar relocated the former Al Gharafa Immigration Office to this modern facility in Wadi Al Banat in August 2023. The move was part of a wider commitment to deliver faster, more accessible immigration services to residents and visitors.
The full official name is the Nationality and Travel Documents Department. Most residents in Qatar simply call it the Al Duhail immigration office or the Al Duhail MOI.
AL Duhail Immigration Office Location
Two easy landmarks help you confirm you are in the right spot. The Woqod (Waqood) petrol station and the Fahes vehicle inspection centre are both right beside the main building.
If you use Google Maps, search for ‘Al Duhail Immigration Office’ or ‘Nationality and Travel Documents Department Al Duhail.’ A pin appears at the correct Wadi Al Banat location.
How to Get to the Al Duhail Immigration Office
This change in the location of the Nationality and travel document department is made to improve immigration services related to Qatar Visa.
Travel Method | Route Details |
|---|---|
By Car | Use the Al Duhail Exit off the main highway. Follow signs toward Al Duhail Sports Club. The office building is directly opposite. Ample parking is available, but fills quickly after 8:00 AM. |
By Metro + Bus | Take the Red Line to Al Wakra or Al Mansoura, then connect to Bus Route 106 or 107 toward Al Duhail. Confirm the latest route on the Karwa app before travelling. |
By Taxi/Careem | Tell the driver: ‘Wadi Al Banat, opposite Al Duhail Sports Club. |
Al Duhail Immigration Office Timings
The office runs a two-shift schedule, Sunday through Thursday. The break between shifts is short, so plan your visit to arrive in one of the two windows.

Schedule Item | Detail |
|---|---|
Shift 1 | 7:00 AM to 12:30 PM |
Shift 2 | 1:00 PM to 6:00 PM |
Days Open | Sunday, Monday, Tuesday, Wednesday, Thursday |
Days Closed | Friday and Saturday |
Public Holidays | Office remains closed on all official Qatari public holidays |
Best Time to Visit | 7:00 AM to 8:30 AM on Sunday, Monday, or Tuesday | Lowest queue times |
You can visit this department to apply for Family residence Visa.
In Ramadan all the Public and Private sectors timings are changed to see the updated working hours see the article.
Benefits of the new immigration office in Wadi Al Banat:
The new, modern office in Wadi Al Banat is more accessible and equipped with the latest facilities to handle nationality and travel document-related tasks efficiently.
MOI Qatar has used modern communication tools, such as social media, to share detailed updated information about the new headquarters, for an effortless experience for visitors. This approach shows the Ministry’s devotion to keeping the public well-educated and making the changes as smooth as possible. The relocation reflects the Ministry’s ongoing responsibility to:
For information and queries regarding Hayya digital card, see the complete guide.
Enhancing customer service by providing a more comfortable and efficient experience.
Improving overall service efficiency through upgraded facilities and streamlined processes.

The new office is designed to make the process faster and easier, so you can focus on what matters most!
Services offered at Al Duhail Qatar Immigration:
The office handles four main categories of immigration and civil status work. The table below gives you a clear overview before your visit.
Service Category | What It Covers |
|---|---|
Visa Services | Entry visas, visit visas, visa extensions, visa cancellations, and visa-to-visa changes (verify availability with MOI before visiting, as some changes apply). |
Passport Services | Passport renewal for eligible residents, travel document processing, and emergency travel certificates. |
Residence Permit (RP) | New residency permits, RP renewals, family RP applications, and RP cancellations. |
Nationality Services | Nationality inquiries, document certification, and related civil status work. |
QID Renewal | Qatar ID card renewal for residents — also available online via Metrash (see below). |
Family Visa Services | Family residence visa applications and sponsor-related family joining processes. |

Documents Required for Different Procedures:
Bring every document on your checklist before you leave home. A missing paper means a wasted trip. The table below covers the three most requested services.

Service | Required Documents |
|---|---|
Residency Permit (RP) | Valid passport, completed application form, medical certificate, proof of employment / NOC from sponsor |
Visit Visa | Valid passport, completed application form, sponsorship letter from Qatari sponsor or company |
Passport Renewal | Existing passport, completed application form, proof of identity, recent passport-size photographs |
Family Residence Visa | Sponsor’s valid QID and passport, marriage/birth certificate (attested), sponsor’s salary certificate |
QID Renewal | Expiring QID, valid passport, updated medical clearance (if applicable), employer NOC |
Step-by-Step Guide: How to Visit Al Duhail Immigration Office
Follow these eight steps for a smooth, stress-free visit. Each step builds on the last.
- Gather your documents the night before. Use the checklist table above for your specific service. Missing even one item means starting over.
- Check if your service is available online first. Many services are faster via the Metrash app or MOI portal. Only travel to the office if in-person attendance is required.
- Prepare the exact fee in cash or your debit card. ATMs are available near the office but can have queues.
- Arrive at the office before 7:30 AM on Sunday, Monday, or Tuesday. This is consistently the least busy time window.
- Collect your queue ticket at the entrance. Separate queues exist for different service types, so go to the correct counter area.
- Submit your documents at the designated counter. The officer will review your file and inform you of next steps or processing time.
- Pay your fee at the payment counter and keep your receipt. The receipt is your proof of submission.
- Track your application status online via the MOI Qatar portal, or return with your receipt to collect your document once approved.
Steps to apply for a Qatar Visa at Al Duhail immigration office:
1. Get your Documents: Collect your valid passport, completed application form, sponsorship letter, proof of employment, medical certificate (if required), and passport-size photos.
2. Arrange Fees: Prepare the exact fee which differs for each type of visa. QR200 for a visit visa, and QR500 for a residency permit.
3. Visit the Office: Move to the new headquarters in Wadi Al Banat.
4. Submit Application: Deposit your documents at the counter.
5. Pay Fees: Complete the payment and keep the receipt.
6. Wait for Processing: Processing times vary, so be patient.
7. Collect your Visa: Once approved, get your visa with a receipt and Qatar ID.
8. Follow-up: If there’s any delay, check your visa application status online or contact the office.
Read how to check visa application status online.
Metrash App vs. In-Person Visit | Which Should You Choose?
Many residents make an unnecessary trip to Al Duhail when their service is already available digitally. Use this guide to decide before you travel.
Service | Go Online or Go In-Person? |
|---|---|
QID Renewal (eligible residents) | Metrash App — faster, no queue, delivered to your door by Q-Post |
RP Renewal (standard cases) | Metrash App or MOI Web Portal — sponsor initiates online |
Family Visa Application | In-Person at Al Duhail — required for first-time applications |
Visit Visa for Relatives | In-Person or via sponsor’s Metrash account |
Passport Renewal | In-Person at Al Duhail — biometrics may be required |
Visa Cancellation | In-Person at Al Duhail — bring original documents and valid QID |
Visa Status Check | MOI Qatar portal only — no visit required |
Application Under Committee | In-Person at Al Duhail — bring all original documents for review |
Immigration Contact Information:
Contact Method | Details |
|---|---|
General Helpline | +974 2342000 / +974 2367111 (ask for Al Duhail Immigration) |
MOI Website | moi.gov.qa |
MOI Facebook Page | facebook.com/moigovqatar.en (for official announcements including Ramadan hours) |
Metrash App | Available on Google Play and Apple App Store — search ‘Metrash2’ |
MOI Qatar Portal | portal.moi.gov.qa — for online service requests and visa status checks |
Here is a list of other useful contact numbers in Qatar.
Conclusion:
MOI Qatar’s step to change the location of Al Garafa to the Al Duhail immigration Office displays Qatar’s dedication to serving the public. The new location is capacious and easy to access for everyone. Its working hours are the same with better services. Get any Visa service from this immigration department.







Salam team.. Am writing to get more information how long it takes to renew residency ID
KINDLY REGARDS.
ASIA MUTESI
CONTACT 51180789
WHAT’S APP 51180789
Salam Asia,
Hope you are well.Here is answer to your question:
– Online renewal (via Metrash or MOI website): about 3–5 working days for your new ID to be ready
– In-person renewal at an MOI centre: they usually print your card the same day you apply
– Home delivery (Q-Post): **1–2 days** inside Doha, 2–3 days elsewhere in Qatar
Kindly regards,
Team QatarAlive
SALAM TEAM AM WRITING TO GET MORE INFORMATION ABOUT THE ID EXPIRED… HOW LONG IT TAKES TO RENEW THE NEW ONE EXPRESS
Wasalam
Hope you are doing great. In three easy steps, here is an answer to your question:
Self-collection at MOI centre: Renew online or via Metrash, then pick up your new ID the same day you visit the service centre
Express postal delivery: Select “Express” in Qatar Post’s options and get your ID at home within 1 business day of dispatch
Grace period: You have 90 days after expiry to renew without fines
For any more information, see this article. Hope it helps you.
Regards,
QatarAlive Team
Dear Sir/Madam,
I am writing this message to know about the renewal of my Family QID ‘s. I am trying from meterash but its showing the case is under committee. I got them renew 2 times before. Can you guide me in this case.
Regards
Feroze Saleem
0097455565142
Dear Sir/Madam, I am writing this message to know about the renewal of my Family QID ‘s. I am trying from meterash but its showing the case is under committee. I got them renew 2 times before. Can you guide me in this case.
Regards
Feroze Saleem
0097455565142
Hope this finds you well.am Joseph mwangi.i applied for a visa to visa change and completed the necessity and told to go to immigration office so my sponsor took me to our nearest one Which is in industrial area and I was told that that service of visa to visa change is no longer available.is it true or I should tell my sponsor to come to al duhail please?
Dear Qatar Alive Team,
I would like to get more information about the current issue with family QID renewal through Metrash this days, many of resident has the same issue, as it’s shows in red with as below message and we unable to reach out the details.
“The applicant did not meet family recruitment requirements, The request is under review by the committee. Please wait their decision.”