New AL Duhail Immigration Office: Location, Timing & Services 2026

New AL Duhail Immigration Office Location services and timing 2026 Qatar

MOI Qatar has relocated the Al Garafa Immigration Office to a more modern and accessible location in Wadi Al Banat/Al Duhail in 2023. This move shows MOI’s dedication to improving immigration services for both residents and visitors. 

In this guide, you will get all the information you need to know about the Al Duhail Immigration Office, with its location, services, and timings.

QUICK REFERENCE  |  Last Updated: February 2026 

Address 
Wadi Al Banat, Al Duhail
Landmark 
Next to Woqod petrol station and the vehicle inspection (Fahes) centre 
Working Hours 
Sunday to Thursday: 7:00 AM to 12:30 PM, then 1:00 PM to 6:00 PM 
Closed 
Friday, Saturday, and all public holidays 
Ramadan 2026 
Hours typically reduced
Phone (General) 
+974 2342000 / 2367111 (ask for Al Duhail Immigration) 
Online Option 
Many services available via the Metrash app or MOI portal

What is Al Duhail immigration office?

The Al Duhail Immigration Office is the official government centre for nationality, visa, and travel document services in Doha, Qatar. It operates under the Ministry of Interior (MOI) Qatar. 

MOI Qatar relocated the former Al Gharafa Immigration Office to this modern facility in Wadi Al Banat in August 2023. The move was part of a wider commitment to deliver faster, more accessible immigration services to residents and visitors. 

The full official name is the Nationality and Travel Documents Department. Most residents in Qatar simply call it the Al Duhail immigration office or the Al Duhail MOI. 

AL Duhail Immigration Office Location

  • The office sits in the Wadi Al Banat area of Al Duhail, Doha. It is directly opposite the Al Duhail Sports Club, which is also known as the Abdullah Bin Khalfa Stadium. 

Two easy landmarks help you confirm you are in the right spot. The Woqod (Waqood) petrol station and the Fahes vehicle inspection centre are both right beside the main building. 

If you use Google Maps, search for ‘Al Duhail Immigration Office’ or ‘Nationality and Travel Documents Department Al Duhail.’ A pin appears at the correct Wadi Al Banat location. 

How to Get to the Al Duhail Immigration Office 

This change in the location of the Nationality and travel document department is made to improve immigration services related to Qatar Visa.

Travel Method 

Route Details 

By Car 

Use the Al Duhail Exit off the main highway. Follow signs toward Al Duhail Sports Club. The office building is directly opposite. Ample parking is available, but fills quickly after 8:00 AM. 

By Metro + Bus 

Take the Red Line to Al Wakra or Al Mansoura, then connect to Bus Route 106 or 107 toward Al Duhail. Confirm the latest route on the Karwa app before travelling. 

By Taxi/Careem 

Tell the driver: ‘Wadi Al Banat, opposite Al Duhail Sports Club.

Al Duhail Immigration Office Timings

The office runs a two-shift schedule, Sunday through Thursday. The break between shifts is short, so plan your visit to arrive in one of the two windows. 

Al Duhail Immigration Office  Location andTimings

Schedule Item 

Detail 

Shift 1 

7:00 AM to 12:30 PM 

Shift 2 

1:00 PM to 6:00 PM 

Days Open 

Sunday, Monday, Tuesday, Wednesday, Thursday 

Days Closed 

Friday and Saturday 

Public Holidays 

Office remains closed on all official Qatari public holidays 

Best Time to Visit 

7:00 AM to 8:30 AM on Sunday, Monday, or Tuesday | Lowest queue times 

You can visit this department to apply for Family residence Visa.

In Ramadan all the Public and Private sectors timings are changed to see the updated working hours see the article.

Benefits of the new immigration office in Wadi Al Banat:

The new, modern office in Wadi Al Banat is more accessible and equipped with the latest facilities to handle nationality and travel document-related tasks efficiently. 

  • Faster visa and passport processing.
  • Improved customer service with a more accessible location.
  • Ample parking space and streamlined procedures.

MOI Qatar has used modern communication tools, such as social media, to share detailed updated information about the new headquarters, for an effortless experience for visitors. This approach shows the Ministry’s devotion to keeping the public well-educated and making the changes as smooth as possible. The relocation reflects the Ministry’s ongoing responsibility to:  

For information and queries regarding Hayya digital card, see the complete guide.

Enhancing customer service by providing a more comfortable and efficient experience.  

Improving overall service efficiency through upgraded facilities and streamlined processes.  

Nationality and Travel Documents Department Working hours

The new office is designed to make the process faster and easier, so you can focus on what matters most!

Services offered at Al Duhail Qatar Immigration:

The office handles four main categories of immigration and civil status work. The table below gives you a clear overview before your visit. 

Service Category 

What It Covers 

Visa Services 

Entry visas, visit visas, visa extensions, visa cancellations, and visa-to-visa changes (verify availability with MOI before visiting, as some changes apply). 

Passport Services 

Passport renewal for eligible residents, travel document processing, and emergency travel certificates. 

Residence Permit (RP) 

New residency permits, RP renewals, family RP applications, and RP cancellations. 

Nationality Services 

Nationality inquiries, document certification, and related civil status work. 

QID Renewal 

Qatar ID card renewal for residents — also available online via Metrash (see below). 

Family Visa Services 

Family residence visa applications and sponsor-related family joining processes. 

Services offered at new Al Duhail Qatar Immigration

Documents Required for Different Procedures:

Bring every document on your checklist before you leave home. A missing paper means a wasted trip. The table below covers the three most requested services. 

Documents required for visa and QID at Al Duhail immigration Qatar

Service 

Required Documents 

Residency Permit (RP) 

Valid passport, completed application form, medical certificate, proof of employment / NOC from sponsor 

Visit Visa 

Valid passport, completed application form, sponsorship letter from Qatari sponsor or company 

Passport Renewal 

Existing passport, completed application form, proof of identity, recent passport-size photographs 

Family Residence Visa 

Sponsor’s valid QID and passport, marriage/birth certificate (attested), sponsor’s salary certificate 

QID Renewal 

Expiring QID, valid passport, updated medical clearance (if applicable), employer NOC 

Step-by-Step Guide: How to Visit Al Duhail Immigration Office 

Follow these eight steps for a smooth, stress-free visit. Each step builds on the last. 

  1. Gather your documents the night before. Use the checklist table above for your specific service. Missing even one item means starting over. 
  1. Check if your service is available online first. Many services are faster via the Metrash app or MOI portal. Only travel to the office if in-person attendance is required. 
  1. Prepare the exact fee in cash or your debit card. ATMs are available near the office but can have queues. 
  1. Arrive at the office before 7:30 AM on Sunday, Monday, or Tuesday. This is consistently the least busy time window. 
  1. Collect your queue ticket at the entrance. Separate queues exist for different service types, so go to the correct counter area. 
  1. Submit your documents at the designated counter. The officer will review your file and inform you of next steps or processing time. 
  1. Pay your fee at the payment counter and keep your receipt. The receipt is your proof of submission. 
  1. Track your application status online via the MOI Qatar portal, or return with your receipt to collect your document once approved. 

Steps to apply for a Qatar Visa at Al Duhail immigration office:

1. Get your Documents: Collect your valid passport, completed application form, sponsorship letter, proof of employment, medical certificate (if required), and passport-size photos.  

2. Arrange Fees: Prepare the exact fee which differs for each type of visa. QR200 for a visit visa, and QR500 for a residency permit.  

3. Visit the Office: Move to the new headquarters in Wadi Al Banat.  

4. Submit Application: Deposit your documents at the counter.  

5. Pay Fees: Complete the payment and keep the receipt.  

6. Wait for Processing: Processing times vary, so be patient.  

7. Collect your Visa: Once approved, get your visa with a receipt and Qatar ID.  

8. Follow-up: If there’s any delay, check your visa application status online or contact the office.  

Read how to check visa application status online.

Metrash App vs. In-Person Visit | Which Should You Choose? 

Many residents make an unnecessary trip to Al Duhail when their service is already available digitally. Use this guide to decide before you travel. 

Service 

Go Online or Go In-Person? 

QID Renewal (eligible residents) 

Metrash App — faster, no queue, delivered to your door by Q-Post 

RP Renewal (standard cases) 

Metrash App or MOI Web Portal — sponsor initiates online 

Family Visa Application 

In-Person at Al Duhail — required for first-time applications 

Visit Visa for Relatives 

In-Person or via sponsor’s Metrash account 

Passport Renewal 

In-Person at Al Duhail — biometrics may be required 

Visa Cancellation 

In-Person at Al Duhail — bring original documents and valid QID 

Visa Status Check 

MOI Qatar portal only — no visit required 

Application Under Committee 

In-Person at Al Duhail — bring all original documents for review 

Immigration Contact Information:

Contact Method 

Details 

General Helpline 

+974 2342000 / +974 2367111 (ask for Al Duhail Immigration) 

MOI Website 

moi.gov.qa 

MOI Facebook Page 

facebook.com/moigovqatar.en (for official announcements including Ramadan hours) 

Metrash App 

Available on Google Play and Apple App Store — search ‘Metrash2’ 

MOI Qatar Portal 

portal.moi.gov.qa — for online service requests and visa status checks 

Here is a list of other useful contact numbers in Qatar.

Conclusion:

MOI Qatar’s step to change the location of Al Garafa to the Al Duhail immigration Office displays Qatar’s dedication to serving the public. The new location is capacious and easy to access for everyone. Its working hours are the same with better services. Get any Visa service from this immigration department.

FAQs

The Al Duhail Immigration Office is open Sunday to Thursday in two shifts. Shift one runs from 7:00 AM to 12:30 PM. Shift two runs from 1:00 PM to 6:00 PM. The office is closed on Friday, Saturday, and all public holidays. 

The Al Duhail Immigration Office is located in Wadi Al Banat, Al Duhail, Doha. It sits directly opposite the Al Duhail Sports Club (Abdullah Bin Khalfa Stadium), next to the Woqod petrol station and the Fahes vehicle inspection centre. 

Yes, you can apply for a family residence visa at the Al Duhail Immigration Office. Bring your valid QID, passport, attested marriage or birth certificates, and your salary certificate. First-time family visa applications require an in-person visit. 

Most standard services at the Al Duhail Immigration Office do not require an advance appointment. You collect a queue ticket on arrival. However, some specialised or committee-level services may require a prior booking through the MOI portal. Call +974 2342000 to confirm for your specific service. 

Yes, the Al Duhail Immigration Office remains open during Ramadan 2026, but on reduced hours. Qatar’s public sector typically operates from 9:00 AM to 2:00 PM during Ramadan, Sunday to Thursday. MOI Qatar confirms the exact Ramadan schedule each year on their official social media before Ramadan starts. 

Processing times at Al Duhail immigration vary by service. QID renewals processed online via Metrash take three to five working days. In-person residency permit renewals are typically processed the same day or within one to two working days. Visit visa applications usually take three to seven working days. Complex cases referred to a committee take longer. 

Yes, the Al Duhail Immigration Office has ample parking. The new Wadi Al Banat facility was designed with parking space in mind. That said, the car park fills quickly during peak morning hours, particularly after 8:30 AM on Sundays. Arriving early is the best way to secure a spot easily. 

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8 Comments

  1. Salam team.. Am writing to get more information how long it takes to renew residency ID
    KINDLY REGARDS.
    ASIA MUTESI

    CONTACT 51180789
    WHAT’S APP 51180789

    1. Salam Asia,
      Hope you are well.Here is answer to your question:

      – Online renewal (via Metrash or MOI website): about 3–5 working days for your new ID to be ready
      – In-person renewal at an MOI centre: they usually print your card the same day you apply
      – Home delivery (Q-Post): **1–2 days** inside Doha, 2–3 days elsewhere in Qatar

      Kindly regards,
      Team QatarAlive

  2. SALAM TEAM AM WRITING TO GET MORE INFORMATION ABOUT THE ID EXPIRED… HOW LONG IT TAKES TO RENEW THE NEW ONE EXPRESS

    1. Wasalam

      Hope you are doing great. In three easy steps, here is an answer to your question:

      Self-collection at MOI centre: Renew online or via Metrash, then pick up your new ID the same day you visit the service centre
      Express postal delivery: Select “Express” in Qatar Post’s options and get your ID at home within 1 business day of dispatch
      Grace period: You have 90 days after expiry to renew without fines
      For any more information, see this article. Hope it helps you.

      Regards,
      QatarAlive Team

  3. Dear Sir/Madam,
    I am writing this message to know about the renewal of my Family QID ‘s. I am trying from meterash but its showing the case is under committee. I got them renew 2 times before. Can you guide me in this case.

    Regards
    Feroze Saleem
    0097455565142

  4. Dear Sir/Madam, I am writing this message to know about the renewal of my Family QID ‘s. I am trying from meterash but its showing the case is under committee. I got them renew 2 times before. Can you guide me in this case.
    Regards
    Feroze Saleem
    0097455565142

  5. Hope this finds you well.am Joseph mwangi.i applied for a visa to visa change and completed the necessity and told to go to immigration office so my sponsor took me to our nearest one Which is in industrial area and I was told that that service of visa to visa change is no longer available.is it true or I should tell my sponsor to come to al duhail please?

  6. Dear Qatar Alive Team,
    I would like to get more information about the current issue with family QID renewal through Metrash this days, many of resident has the same issue, as it’s shows in red with as below message and we unable to reach out the details.
    “The applicant did not meet family recruitment requirements, The request is under review by the committee. Please wait their decision.”

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